Privacy Policy
Last updated: September 2026
1. Introduction
TradePro ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or contact us through channels including WhatsApp, email, or the inquiry forms on this site.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
- Contact information you voluntarily provide: name, phone number, WhatsApp number, email address, and company name.
- Inquiry content: messages, product interests, and requirements you submit through our contact or inquiry forms.
- WhatsApp messages: when you message us on WhatsApp, we receive your WhatsApp identifier, display name, message content, and media attachments.
- Usage data: standard web log information such as IP address, browser type, and pages visited, used to improve our website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide product quotations and after-sales support.
- Communicate with you through WhatsApp, email, or telephone regarding your requests.
- Improve our website, products, and customer service.
- Comply with legal obligations and protect our rights.
4. WhatsApp Communications
When you contact us via WhatsApp, we use the WhatsApp Business Platform provided by Meta Platforms, Inc. Your phone number and message content are processed by WhatsApp/Meta as well as by us in order to deliver and reply to your messages.
We use WhatsApp messages solely to handle your business inquiries, quotations, and order communications. We do not use your WhatsApp contact details for unrelated marketing without your consent.
You may stop receiving WhatsApp messages from us at any time by replying "STOP" or by contacting us through the details below.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only with:
Service providers that help us operate our business, such as website hosting and communication platforms (including Meta/WhatsApp), under confidentiality obligations.
Authorities or regulators where required by applicable law.
6. Cookies
Our website may use cookies and similar technologies to remember your preferences (such as language selection) and analyze site traffic. You can control or delete cookies through your browser settings.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Withdraw consent or object to processing.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@fotonprice.com or through the details on our Contact page.